Is the glaze even? Is engraving depth consistent across the batch? Did it arrive intact? Complaint costs run higher in this category than most. We write our commitments as verifiable terms: fragile items packed to a 125 cm drop standard, breakage replaced per piece with photo evidence, and test plus compliance documents with every shipment.
No mandatory certification exists for this category, so we voluntarily work to verifiable standards — inspection records for every batch can accompany the shipment.
| Gate | What is checked | Acceptance criteria | Deliverable |
|---|---|---|---|
| Incoming inspection | Wood moisture content and appearance, glaze batches, metal gauge, crystal material | Per-category inspection standard sheet; over-moisture wood lots returned in full | Incoming inspection records |
| In-process patrol | Cutting precision, body wall thickness, kiln temperature curves, spray uniformity | Sealed-sample comparison; line stops on curve deviation | Patrol inspection records |
| Finished-goods inspection | Glaze/paint defects, engraving depth and layout, lid fit, accessory completeness | Item-by-item against the approved sealed sample | Finished-goods inspection report |
| Packaging drop test | Fragile items in individual foam cavities + double box, dropped to standard | No damage after 125 cm drop (aligned with Amazon seller requirements) | Drop-test records |
| Pre-shipment sampling | Batch sampling of appearance, packing and document completeness | Failed lots reworked and re-inspected in full | Shipment inspection report + compliance document pack |
There is no single certificate that covers this category — we list each material's requirements per target market with the matching documents, worded to regulatory standards.
| Material line | Market | Requirement | What we deliver |
|---|---|---|---|
| Wood products / wood packaging | EU | EUDR: applies to large/mid companies from 2026-12-30, micro/small from 2027-06-30; timber in scope, due-diligence statement required | Wood-source disclosure (species/origin); FSC material can support due diligence |
| Export wood packaging | Global | ISPM15: heat treatment/fumigation by approved facilities with IPPC marks | IPPC treatment certificate |
| Composite boards (MDF/particleboard) | United States | EPA TSCA Title VI formaldehyde limits (identical to CARB P2) | TSCA Title VI / CARB P2 board compliance documents |
| Keepsake jewelry | EU | REACH Annex XVII: cadmium ≤0.01%, nickel-release limits, lead <0.05% | Third-party laboratory test reports |
| Keepsake jewelry | California, US | Prop 65 (warning-label and testing regime; no such thing as certification) | Test reports per Prop 65 practice from an ISO 17025 laboratory |
| Ceramic / crystal / stone | US / Amazon | Fragile packaging: individual wrapping per piece and 125 cm drop test (platform requirement) | Packaging standard statement + drop-test records |
| Biodegradable material line | US & EU | Eco claims must be verifiable: composition and degradation conditions spelled out | Material composition sheet + usage-conditions note |
Regulatory timing and limit sources: European Commission Access2Markets (EUDR revision), US EPA (TSCA Title VI), ECHA / testing-lab guidance (REACH), California OEHHA (Prop 65), Amazon Seller Central (fragile packaging). Original links are listed in Factory & Clusters · Market Data.
Photograph breakage on arrival and we replace; replacements ship with your next order or separately — no returns of damaged pieces required.
For fragile categories we recommend (optionally) adding 2% spares to first orders so transit losses are absorbed locally and complaints go to zero faster.
Non-man-made quality issues within 30 days of arrival are swapped or compensated; batch issues get a whole-lot plan with root-cause analysis.
Every batch ships with inspection reports, composition sheets and the compliance pack — usable directly for customs and platform audits.
After-sales cases get a resolution plan within 48 hours; major batch issues escalate to a dedicated engineer.
Foam inserts can be swapped for corrugated-based or molded-pulp solutions to help you meet destination-market packaging rules.
Leave your category and target market and we will send the matching document list and samples — within 12 business hours.